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General Terms and Conditions

1- Ownership and General Conditions of Contract

ERENI MULLER UNIPESSOAL LDA, a commercial company headquartered at Rua São João Bosco, 180, 1º Left, 4100-462, Ramalde, Porto, registered in the Commercial Registry Office of Porto under the legal person number and registration 515510246, is the owner of the domain of the website WWW.PIQQIT.STORE, which is responsible for its operation and operation management.

The use of the website by third parties implies, from now on, the acceptance of these Terms and Conditions of Use (“TCU”) by its users.

PIQQIT.STORE reserves the right to modify at any time, without prior notice, the presentation and content of the website, its services and these General Terms and Conditions, subject to the rights acquired in relation to the contracts already entered into and in execution . These modifications will serve to improve the website and, simultaneously, the services offered to the user who, if he does not agree with the changes introduced, may cease using the PIQQIT.STORE website.

2- Privacy and Personal Data Treatment

For the purpose of creating an account for users of the site, they will always be asked to provide an email contact and an access password. It is up to the user to keep this data in a safe place and change them if there are signs of abusive use of the account by unauthorized third parties. Likewise, if the data or personal information provided by users undergo changes, it will be their responsibility to update those elements. Without prejudice, the privacy of the users of the website is a special concern for PIQQIT.STORE. In this sense, we have approved a Privacy Policy which defines the general principles applicable to the collection and processing of personal data, which we will strictly comply with. Our Privacy Policy is complemented by our Cookies Policy.

3- Products

PIQQIT.STORE has no stock, products sold by it, excluding products from partners on the Marketplace, are shipped directly from its suppliers in Spain to the address provided by the customer at the time of purchase.

4- Prices

PIQQIT.STORE makes available on its website, in a clear way, the total price of each good or service, including fees and taxes, additional transport charges, postage, delivery or any other charges that may be applicable, excluding possible customs fees in the customs clearance process in the country of destination. PIQQIT.STORE cannot be held responsible in the event of a computer, manual, technical, or any other source, which causes a substantial change not foreseen in the sale price to the public that appears on the website, in cases where this is exorbitant or manifestly insignificant, the purchase order will be considered invalid and canceled and the customer will be informed of this fact.

5- Means of payment

For the customer's convenience, PIQQIT.STORE offers the following payment methods on the website:

Visa, MasterCard or American Express card; Paypal.

Payments are debited in euro (€) at the time of purchase.

6- Product Availability

All products that are on the website are available for ordering, unless stock breaks. The available products have a limited stock and may be unavailable without notice. In the event of a stockout occurring after payment of the order, PIQQIT.STORE will inform the customer of this fact, in view of the new delivery schedule as soon as the item is available or the refund within a maximum period of 14 (fourteen) days from the date of knowledge of that unavailability.

7- Order Handling

The order will only be processed after confirmation of payment. After confirmation of payment, our suppliers will have a period of 1 to 5 business days to ship the product, which is in addition to the estimated number of days described in the shipping method pre-selected by the customer before finalizing the purchase.

Once the item is shipped, Piqqit will email the tracking number to the customer.

8- Shipping Costs and Delivery Times

Shipping costs are calculated at checkout according to the destination country and shipping method chosen by the customer.

Processing time until shipment is 1 to 5 business days.

Estimated delivery time is 2-10 business days after the item ships.

NOTE: Orders destined for a country not belonging to the European Union are subject to customs fees in the process of customs clearance of the package in the destination country, due to the import of goods.

PIQQIT.STORE guarantees delivery of the product or a refund if the item is not delivered within 60 days from the date of shipment.

9- Fees and Taxes 

The retail prices indicated on the website and its subdomains are presented in euros, including VAT. Possible customs clearance fees if applicable in the destination country is the sole responsibility of the customer.

10- Cancellation, Return and Refund

If for any reason you wish to cancel an order and interrupt its shipment, please contact us at info@piqqit.store.

However, please note that due to the high level of automation in order management, the time available to cancel an order may be short. If the product has already been shipped, it will not be possible to cancel the order. The customer must refuse the package on the day of delivery in order for it to be returned to the supplier. We ask that you check your orders, delivery addresses, amounts, products, quantities and qualities thoroughly before placing your order.

If you wish to cancel the order due to possible delivery delays, it will be necessary to wait and refuse the package on the day of delivery. PIQQIT will not refund any amount while the package is still in transit.

If you purchased an item from PIQQIT.STORE, you have 14 days from receipt to return your order, in accordance with Portuguese law. Return postage is borne by the consumer, as stipulated in paragraph 2 of article 13 of Decree-Law 24/2014, regardless of the reason. Returns must be made to the address provided, so please contact us at info@piqqit.store. We recommend that you use a tracking number shipping option (we are not responsible for lost orders). Upon receipt and analysis of the product, PIQQIT.STORE will proceed with the refund (if applicable) deducting the shipping costs.

The conditions for Return are as follows:

Return of the complete article, with all its components and accessories, instruction manual and original packaging in perfect condition. If you have taken off labels, opened a sealed package or damaged the item, the return will not be accepted.

Deadline for Returns: Up to the 14th consecutive day, starting from the day of delivery.

Articles with no sign of use.

In the case of a return, the refund of the purchase amount deducting the shipping costs will be made after validating the fulfillment of the return conditions described above, with PIQQIT.STORE having a period of up to 14 days for the effect from the moment in which the equipment is received at the warehouse.

11- Applicable Law

These Terms and Conditions are governed by current legislation in the Portuguese legal system. All issues related to the interpretation and/or execution of these Terms and Conditions will preferably be resolved through negotiation and, in the absence of an agreement, the parties agree as exclusively competent the Judicial Court of the District of Porto, expressly waiving any other.