Terms and General Conditions

Chapter I - General Conditions of PIQQIT.STORE Website

1- Conditions of Use of the PIQQIT.STORE Website

PIQQIT.STORE, a commercial company headquartered at Rua São João Bosco, 180, 1º Esquerdo, 4100-462, Ramalde, Porto, registered at the Conservatória do Registro Comercial of Porto under the number of legal person and registration number 515510246, owns the domain of the PIQQIT.STORE website, which is responsible for its exploration and operation management. The use of the website by third parties implies, now, the acceptance of these Terms and Conditions of Use (“TCU”) by its users. PIQQIT.STORE, as owner of the website, may, at any time, prohibit its access to third parties, namely for the purposes of repair or maintenance. Additionally, PIQQIT.STORE will have the right to close it at any time if any circumstances occur, which, in its opinion, justify it. The user must be at least 16 (sixteen) years old to create an account and make purchases on the website. The user must use the website in compliance with the provisions of the applicable legislation. The PIQQIT.STORE website may have links to other websites, which may contain useful information / tools for its users. These PIQQIT Account Terms and Conditions will not apply to third party websites. As such, if the User visits another website, redirected from the PIQQIT.STORE website, he must be aware of and accept the terms and conditions and the privacy policy of the same.

2- Alteration of the PIQQIT.STORE Site and of these General Terms and Conditions

PIQQIT.STORE reserves the right to modify, at any time, without prior notice, the presentation and content of the website, its services and these General Terms and Conditions, with due regard for the acquired rights regarding contracts already executed and in running. These modifications will serve to improve the website and, simultaneously, the services offered to the user, who, if he does not agree with the changes introduced, may stop using the PIQQIT.STORE website.

3. Intellectual Property

PIQQIT.STORE owns the copyright on all texts, drawings, images, graphics and other content that are available on the Website. Users are not allowed to reproduce, copy, change, sell or use these elements without obtaining prior written authorization from PIQQIT.STORE. The Customer must comply with the contractual and legal conditions applicable to the products sold on the website, namely with regard to the use of intellectual rights, copyright and related rights, personal use rights that regulate copies, reproduction, rental, etc. PIQQIT.STORE cannot be held responsible for the improper use that may be made of these products. Without prejudice to the provisions above, within the scope of the PIQQIT.STORE Marketplace, the contents and information relating to the products and their characteristics are made available by the Sellers, being their sole responsibility. PIQQIT.STORE is alien to the content and information that Sellers make available to their customers, serving only as an online shopping platform, in relation to the products sold by those Sellers.

4- Privacy and Treatment of Personal Data

For the purposes of creating an account for users of the site, they will always be asked to provide an e-mail contact and a password. It is up to the user to keep this data in a safe place and change it if there are signs of abuse of the account by unauthorized third parties. Likewise, if the data or personal information provided by the users changes, it will be their responsibility to update those elements. Without prejudice, the privacy of users of the site is a particular concern for PIQQIT.STORE. Accordingly, we have approved a Privacy Policy which sets out the general principles applicable to the collection and processing of personal data, which we will strictly comply with. Our Privacy Policy is complemented by our Cookie Policy.

5- Information on Products and Prices

5.1- Product Information 

PIQQIT.STORE has no stock, the products sold by it are sent directly from its suppliers to the address informed by the customer at the time of purchase. PIQQIT.STORE takes into consideration the information related to the essential characteristics of the products through technical descriptions shared by its suppliers or by third parties, of photos and videos that illustrate the products marketed, transmitting them clearly to its customers on the page of each product and / or service it provides.

5.2- Price Information

PIQQIT.STORE makes available on its website, clearly, the total price of each good or service, including taxes and fees, supplementary transport charges, postal, delivery charges or any other charges that may apply. PIQQIT.STORE cannot be held responsible in the event of an error in computer, manual, technical, or any other source, which causes a substantial change not foreseen in the sale price to the public on the website, so in cases where if it is exorbitant or manifestly insignificant, the purchase order will be considered invalid and canceled and the customer will be informed of this fact. Within the scope of the Marketplace, the sale prices to the public of the products sold by the Sellers and the respective sales conditions are their sole responsibility.

6- Means of Payment

For the convenience of the customer, PIQQIT.STORE offers on the website the following means of payment for products and /or services:

• Visa, MasterCard or American Express card: You must fill in all the data requested. In case the payment platform informs you about the non-acceptance of payment, your order will be automatically canceled.

• Paypal: When selecting this payment method, you will be redirected to the PayPal page. NOTE: When choosing to pay with PayPal, the billing address chosen previously will be ignored. Only the address registered in your PayPal account can be used for billing purposes.

• ATM: When selecting this payment method, you will have 24 hours, after order confirmation, to proceed with your payment. You will find all the necessary information in an ATM or on the internet through your bank's home banking services. In any case, just select, at the time of payment, “PAYMENT OF PURCHASES”, followed by “SERVICES”.

Payments are debited in euro (€) at the time of purchase.

Chapter II - Purchase Conditions from PIQQIT on the PIQQIT.STORE Website

1- Product Availability

All products found on the site are available for order, unless stock is out of stock. The available products have a limited stock so they can be unavailable without notice. In the event of a stockout occurring after payment of the order, PIQQIT.STORE will inform the customer of this fact, in view of the new delivery schedule as soon as the item is available or the refund within a maximum period of 14 (fourteen) days. from the date of knowledge of that unavailability.

2- Shipping and Delivery Costs

Additional charges may be due for the transportation of the product purchased on the website, which add to the total price of the selected products. Shipping costs are calculated at checkout. The customer will be informed of these charges, where applicable, as well as of the total price, before confirming his order and completing the purchase process. PIQQIT.STORE reserves the right to change the prices of these charges at any time, without prejudice to applying the rates and prices contracted at the time of placing the purchase order.

3- Fees and Taxes

The selling prices indicated on the website and their subdomains are shown in euros. VAT and other taxes or fees, if any, are included in all prices.

4- Order Processing

The order will only be processed after confirmation of the respective payment. After the confirmation of payment, our suppliers have a limit of 3 to 14 days to ship the product, this limit add to the estimation of days described on the shipping method shortlisted by the customer before the checkout of the purchase.

5-  Cancellation and Return

If you purchased an item from Piqqit, you have 14 days to return your order. You can do this as long as the item is in the same condition as it was sold, in original packaging and accompanied by all the accessories that make it up. The return should be made to the same address that appears on the product packaging, therefore, store it safely. Return costs are the responsibility of the customer. 

The conditions for Return are as follows:

· Return of the complete article, with all its components and accessories, instruction manual and original packaging in perfect condition. If you have removed labels, opened a sealed package or damaged the item, the return will not be accepted.

· Return period: Up to the 14th consecutive day, from the day of delivery.

· Articles with no sign of use.

To return an item purchased on the Piqqit Marketplace, you must contact the Seller in order to return the item directly. You can consult the return conditions on the Seller's page of the product and contact the Seller.

6- Repayment

In the case of a return, the refund of the value of your purchase will be made after the validation of compliance with the return conditions described above has been validated, with Piqqit having a period of up to 14 days for this purpose from the moment the equipment is received at the warehouse. 

7 – Responsibility

PIQQIT.STORE is not responsible for damages resulting from any computer viruses, network problems, or internet supply, information provided by suppliers or any other situations to which it is alien and which prevent access and correct functioning of the domain www.piqqit .store as well as the services provided therein.

Chapter III - Purchase Conditions for Sellers on the PIQQIT.STORE Marketplace

1- Introduction

PIQQIT.STORE offers on the website an online market that allows customers over 16 years of age to purchase products from Sellers outside PIQQIT.STORE, at prices and conditions established by the Sellers themselves.

This purchase is made through PIQQIT.STORE, which makes its website available and receives payments on behalf of the Seller. “Products” means any physical goods sold by Marketplace Sellers. “Sellers” means legal persons previously approved by PIQQIT.STORE who make their products available for sale on the Market.

2- Operation of the PIQQIT.STORE Marketplace

The PIQQIT.STORE Marketplace allows customers to consult and buy products sold by Sellers on the PIQQIT.STORE website, as well as to evaluate Sellers. PIQQIT.STORE does not assume the position of agent / distributor / representative of the Sellers, or reseller of the products proposed by the Sellers through the PIQQIT.STORE Marketplace. Products advertised and sold on the Marketplace are the sole responsibility of the Marketplace Sellers, namely with regard to their ownership, quality, safety, origin, warranty and compliance with applicable legislation.

3- Products and Sales Conditions

Within the scope of the Marketplace, PIQQIT.STORE does not assume responsibility for the information made available on the products under the terms provided for in article 14 of Decree-Law 7/2004 of 7 January. The price and conditions of sale of Marketplace products as well as the definition of shipping methods, respective costs and geographical delivery areas are the sole responsibility of the respective Sellers and are informed to the customer prior to the purchase. The price is indicated in euros and already includes all applicable taxes and fees. Shipping costs are not included in the price indicated on the product page, and can be consulted when the customer checks out the order. PIQQIT.STORE cannot be held responsible in the event of a computer error, manual, technical, or any other source, which causes a substantial change not foreseen in the sale price to the public on the website, so in cases where if it is exorbitant or manifestly insignificant, the purchase order will be considered invalid and canceled and the customer will be informed of this fact.

4- Purchase

The purchase process on the Marketplace takes place autonomously by the customer on the PIQQIT.STORE Website. The shipment and delivery of orders is the responsibility of the respective Sellers.

5- Signing of the Purchase and Sale Agreement between the Customer and the Sellers

The purchase and sale contract between the Customer and the Seller is concluded under the condition that the products are available. PIQQIT.STORE assumes no responsibility arising from the transactions carried out between the customer and the sellers, nor for the products sold or the respective guarantee and after-sales assistance.

6- Billing

The issuing of the invoice related to the purchase made on the Marketplace is the Seller's entire responsibility. The invoice will be issued by the latter, in compliance with the precepts and other tax requirements that are in force at all times.

7- Shipping and Delivery

Shipping and delivery of Marketplace orders is the sole responsibility of the respective Marketplace Sellers. Once the order is placed, the order data cannot be changed, namely with regard to the shipping method, delivery address and reception contacts. PIQQIT.STORE does not intervene in the delivery processes, and does not assume any responsibility for the status or delivery term of orders.

8- Confirmation of Reception

It is the customer's responsibility to confirm receipt of the products and their conformity. This clause does not prejudice or condition the consumer's rights provided for by law.

9- Nonconformities at the Time of Reception

If the orders are not delivered to the customer, arrive damaged or in disagreement with the information provided by the Sellers at the time of purchase, the customer has the right to complain to the respective Sellers. PIQQIT.STORE will not intervene, and this situation must be managed by the customer directly and autonomously with the Sellers. The intermediation of PIQQIT.STORE is limited to providing support in the exchange of communications between the Customer and the Seller, and PIQQIT.STORE is not responsible for resolving any dispute between them. Products purchased under the Marketplace cannot be returned to PIQQIT.STORE. The return of the products is the responsibility of the customer or in accordance with that established by the Seller. PIQQIT.STORE does not intervene in the return process. The customer must directly arrange with the Sellers to return the products. The conditions for returning products from Marketplace should be consulted on the page of the respective Product Sellers on the PIQQIT.STORE Website.

10- Refunds

The refund of the amount paid for returned products, where applicable, is made by PIQQIT.STORE to the customer. The refund of payments is made using the same payment method used for the purchase and after confirmation by the Sellers of receiving the returned products in accordance with the return conditions. In the case of the return of all products in an order, the total paid by the customer (products + shipping) will be returned.

11- After-sales

The after-sales service for Marketplace products is the sole responsibility of the respective Marketplace Sellers. The Customer must directly manage any after-sale related issues with the Marketplace Sellers.

12. Warranty

The guarantee of Marketplace products is the sole responsibility of the respective Marketplace Sellers. In case the product is returned by the customer, he must bear the costs inherent in its transport. If the product does not conform, shipping costs will be reimbursed by the Seller. If there is a misuse of the product, shipping costs will be borne exclusively by the customer.

13- Evaluation of Sellers

PIQQIT.STORE provides the customer with mechanisms to evaluate the performance of the Sellers. Since PIQQIT.STORE does not monitor these assessments, it may, however, decide to eliminate, without prior notice, any assessment whose content is flagged as libelous or defamatory.

14- Responsibility

PIQQIT.STORE is not responsible for the defective use of the Marketplace by the customer or for any error on his part in the purchase process, nor for facts attributable to entities or third parties. Likewise, it is not responsible for the content and information provided by Marketplace Sellers that are their sole responsibility. The customer is responsible for the use he makes of the Marketplace, as well as the information he provides in the purchase and the content of the Sellers' evaluation.

Jurisdiction and Applicable Law


These Terms and Conditions are governed by the legislation in force in the Portuguese legal system. All issues related to the interpretation and / or execution of these Terms and Conditions will be resolved preferentially through negotiation and, in the absence of an agreement, the parties agree as exclusively competent the Judicial Court of the District of Porto, with express waiver of any other.